Last updated: 13 May 2026
These Terms and Conditions (“Terms”) govern your access to and use of the Sahakar Shakti website at sahakarshakti.com and the Sahakar Shakti lending platform (together, the “Service”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.
For institutions that license the Sahakar Shakti platform, a separate written Master Services Agreement (“MSA”) and order forms will apply. To the extent of any conflict between these Terms and the MSA, the MSA prevails for that institution.
Sahakar Shakti is a multi-tenant lending operating platform built for Indian cooperative banks, credit societies, NBFCs, micro-lenders and similar institutions. It includes modules for lead management, loan origination, loan management, collections, deposits and an in-product AI assistant (“SahAI”).
The Service is a software tool. It is not a lender, a banking service, a payment system, a credit information company or a financial advisor. All credit decisions, approvals, disbursements, restructurings, waivers, write-offs and other regulated actions are taken by the tenant institution and its authorised officers, on their own judgement, under their own policies and within their own regulatory perimeter.
The Service is intended for use by:
By using the Service, you confirm that you are at least 18 years of age, have the legal capacity to enter into these Terms, and (if accessing on behalf of an institution) have authority to bind that institution.
Access to the platform requires an account provisioned by an authorised administrator of the tenant institution. You agree:
We may suspend or terminate accounts that violate these Terms, that pose a security risk, or where instructed by the tenant administrator.
You must not, and must not attempt to:
A tenant institution remains fully responsible for the data it uploads or generates within its tenant area, including ensuring it has the legal right and necessary consents to do so. The tenant is solely responsible for:
SahAI and other AI features are designed to assist human officers. They draft, summarise, flag gaps, surface policy excerpts and propose options. They are advisory only. The following actions are not initiated or completed by AI:
AI outputs may be incomplete or incorrect. The tenant institution and its authorised officers must review, verify and decide before acting on any AI output. We do not warrant that AI outputs are accurate, complete or free of error.
The Sahakar Shakti platform, the SahAI assistant, the underlying software, designs, content, trade marks and documentation are owned by Frank Knowtech LLP or its licensors and are protected by intellectual property laws. Subject to these Terms and any applicable MSA, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for its intended purpose during the term of your authorisation. No other rights are granted, by implication or otherwise. “Sahakar Shakti” and “SahAI” are trade marks of Frank Knowtech LLP.
The Service may integrate with or rely on third-party services (for example KYC providers, credit bureaus, SMS and email gateways, payment gateways, cloud infrastructure, core banking systems). Use of those services is subject to their own terms and conditions. We are not responsible for the availability, accuracy or performance of third-party services, but we will exercise reasonable diligence in choosing and managing them.
Use of the website is free. Use of the Sahakar Shakti platform by a tenant institution is on a paid basis under a separate MSA and applicable order form, which sets out the subscription fee, usage charges (including any per-call API credits for AI, KYC and similar features), payment terms and applicable taxes. Failure to pay undisputed amounts when due may result in suspension or termination of access.
Each party may have access to non-public information of the other in connection with the Service. Each party agrees to keep such information confidential, to use it only for the purposes of these Terms or the MSA, and to apply at least the same level of care it applies to its own confidential information (and not less than reasonable care). This obligation does not apply to information that is or becomes public other than through a breach of this section, was independently known, or is required to be disclosed by law.
We will provide the Service with reasonable skill and care and in accordance with applicable law. To the maximum extent permitted by law, except as expressly stated in these Terms or in an MSA, the Service is provided “as is” and “as available”. We do not warrant that the Service will be uninterrupted, error-free, fully secure or that it will meet any specific result or requirement that has not been expressly agreed.
To the maximum extent permitted by law:
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (including liability for fraud or wilful misconduct).
You agree to indemnify and hold harmless Frank Knowtech LLP, its partners, officers, employees and agents from and against any claim, loss, liability or expense (including reasonable legal fees) arising out of (i) your breach of these Terms, (ii) your misuse of the Service, or (iii) your violation of any law or the rights of any third party in connection with the Service.
We may suspend or terminate access to the Service if (i) you breach these Terms, (ii) we reasonably believe your use is harmful or unlawful, (iii) we are required to do so by law or by a regulator, or (iv) for a tenant, fees are overdue and remain unpaid after notice. Termination of the platform contract is otherwise governed by the MSA. On termination, your right to use the Service ceases, and the tenant will receive an opportunity, within a reasonable period defined in the MSA, to export its data.
We may update the Service from time to time, including adding, modifying or removing features, in order to improve security, performance or functionality. We may also update these Terms; the latest version will be posted on this page with the “Last updated” date. If a change materially reduces the rights of a tenant institution, we will give reasonable advance notice through the platform or the registered contact.
Neither party will be liable for delay or failure in performance to the extent caused by events beyond its reasonable control, including acts of God, war, civil disturbance, epidemic, government action, internet or telecommunications failure, or denial-of-service attacks. The affected party will use reasonable efforts to mitigate the effect.
These Terms and any dispute arising out of or in connection with them or the Service are governed by the laws of India. Subject to the dispute-resolution clause below, the courts at Bangalore, India have exclusive jurisdiction.
If you have a grievance, please first contact us at support@sahakarshakti.com with the subject line “Legal — Grievance”. We will acknowledge the grievance within a reasonable time and seek to resolve it amicably. Any dispute that cannot be resolved through good-faith discussions within sixty (60) days may be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated in Bangalore, India, with the language of arbitration being English.